kisy918 Privacy Policy

1. Introduction

kisy918 ("we", "our platform" or "kisy918.com") respects the privacy of every individual who interacts with our platform. This Privacy Policy is written to clearly and transparently explain how we collect, use, store and protect your personal information when you register, use our services or contact our support team.

By using the kisy918 platform, you acknowledge that you have read, understood and agreed to the provisions of this Privacy Policy. If you do not agree with any part of this policy, you are advised to stop using our platform.

This platform operates under an international licence and is committed to following good data protection practices when handling user information.

2. Personal Information Collected

kisy918 collects your personal information when you register a new account, make a deposit or withdrawal, contact customer support, or use any service on our platform. The information collected includes, but is not limited to:

• Full name as stated on official documents (MyKad or passport)
• Identity card number (MyKad) or passport number for identity verification purposes
• Active email address for account communications
• Mobile phone number for two-factor verification and notifications
• Date of birth to ensure compliance with the 21-year age requirement
• Current residential address for compliance records
• Payment method information including relevant e-wallet and bank account details
• Deposit and withdrawal transaction records
• IP address, device type and browser data during active sessions

3. How Your Information Is Used

The personal information you provide to kisy918 is used only for the following purposes:

• Creating and managing your player account securely
• Processing deposit and withdrawal transactions through supported payment methods
• Verifying your identity in line with international licensing compliance requirements
• Contacting you regarding account information, security updates and promotions you have chosen to receive
• Resolving disputes or complaints arising from use of the platform
• Detecting and preventing fraud, money laundering and platform abuse
• Complying with applicable legal and licensing obligations
• Improving services and the overall user experience based on aggregate usage patterns

kisy918 will not use your personal information for purposes outside the scope stated above without first obtaining your explicit consent.

4. Data Storage and Security

kisy918 uses secure server infrastructure with multi-layered protection to ensure the integrity of your data. The security measures we apply include:

• 256-bit SSL/TLS encryption on all communications between browser and server
• Password storage using irreversible hashing methods
• Strict access controls — only authorised personnel may access players' personal data
• Regular security audits by internal teams and independent third parties
• An intrusion detection system that operates continuously
• Encrypted data backups stored at separate locations

Your personal data will be retained for as long as necessary to fulfil the purpose of collection or as required by applicable law. Once that purpose has been met, your data will be securely deleted or anonymised.

5. Sharing Information with Third Parties

kisy918 does not sell or rent your personal information to third parties. However, there are limited circumstances in which we may share your information with certain parties:

• Payment processors: Information required to process deposit and withdrawal transactions is shared with approved payment service providers such as Touch 'n Go eWallet, DuitNow, FPX and Boost operators.
• Regulatory authorities: Information may be disclosed to the relevant authorities when required by law, court order or binding international licensing requirements.
• Technical service partners: Infrastructure service providers that support the operation of our platform are bound by strict confidentiality agreements.

All third parties we work with are subject to strict confidentiality obligations and are only permitted to process your data for the purposes that have been mutually agreed upon.

6. Cookies and Tracking Technologies

The kisy918 platform uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions correctly. The types of cookies we use:

• Session cookies: Maintain your login status during an active session and are automatically deleted when you close your browser.
• Preference cookies: Store your language settings and interface preferences for a more personalised experience.
• Analytics cookies: Collect aggregate and anonymous platform usage statistics to help us improve our services.
• Security cookies: Help identify suspicious activity and protect your account from unauthorised access.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the kisy918 platform.

7. Your Rights as a User

As a user of the kisy918 platform, you have the following rights regarding your personal information:

• Right to know: You have the right to obtain information about what personal data we hold about you.
• Right to correct: If your information is inaccurate or incomplete, you may request a correction through our support service.
• Right to delete: You may request the deletion of your account and personal data, subject to any applicable legal retention requirements.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: You may withdraw consent previously given for certain data processing, although this does not affect the validity of processing already carried out.

To exercise any of these rights, please contact the kisy918 support team via live chat or our support email. All valid requests will be processed within a reasonable time according to the priority of each case.

8. International Data Transfers

As kisy918 operates under an international licence, your personal data may be transferred to, stored at, or processed on servers located outside Malaysia. However, we ensure that any such data transfer is subject to protection that is equivalent to or higher than the standards set out in this Privacy Policy.

All our international operating partners are required to comply with privacy and data security policies consistent with the standards we uphold on the kisy918 platform.

9. Amendments to the Privacy Policy

kisy918 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology developments. Any significant changes will be communicated to registered users via email or an in-platform notification.

The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy. Your continued use of the kisy918 platform after any such amendment takes effect will be considered your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed of how we handle your personal information.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way kisy918 handles your personal information, please contact our support team:

• Via live chat available 24/7 on the kisy918 platform
• Via email to our support team

The kisy918 support team operates 24/7 in Malay and English and is ready to assist you with any privacy-related queries.